Outlook Web Access starts Windows Installer when you click the New Message icon

Some Windows users have reported an error when they first use the new OWA. When you attempt to 'Reply to' or compose a new mail message, the Windows installer for Microsoft Office 2000 may start and you may receive the following message: (Please wait while Windows configures Microsoft Office 2000. Gathering required information... This behavior only occurs on a computer that has Microsoft Office 2000 or Microsoft Outlook 2000 installed.)
 

Interaction between Exchange 2003 OWA multimedia extensions and Office 2000 HTML Source Edit causes this behavior.

To resolve this issue, Click here to download the file and save it to your desktop. Find the file on your desktop named 'htmlsourceedit.exe' and double click on it. This will launch the application. The first screen that you will see is below, you simply have to click 'Begin' and the installation will start.

You will then see a screen similar to the one below. You need to click 'Yes All'. This is extremely important and the program will not work if this is not clicked.
 

Some files will then be copied to your computer. A progress bar will show you the status of the install. Once competed you will see the image below. You must click on 'Yes" to reboot the computer. OWA will now work without a problem. If you have any fiurther questions or comments please direct them to support@zonenetlink.com.